Terms & Conditions.
By confirming a booking and taking delivery of the vehicle, you confirm that you have read and agree to the terms below.
Eligibility
Valid Driving Licence, Aadhaar card etc., and satisfactory driving experience.
Rent
Full rent and security deposit are collected in advance at the time of handing over the vehicle. If the car is returned before the end of the rental tenure, the booking amount will not be refunded.
Cancellation
Cancellation 7 days before trip commencement: ₹1,000 cancellation charge. Less than 48 hours before the trip date: one day's rental is charged as cancellation charge. If the trip is cancelled due to a vehicle issue from our side, the full amount is refunded.
Day Count
A rental day is counted as 24 hours — from 12 midnight to 12 midnight.
FASTag
FASTags are installed and active on all our cars. If a client faces any issue with the FASTag, the company is not liable to pay any compensation to the client.
Toll / Tax / Traffic Rule Violations
All tolls and parking amounts during the rental period are borne by the client. In case of inter-state travel, additional taxes are borne by the client. The cost of any traffic rule violation during the rental period is borne by the customer directly.
Extra KM / Late Return
Every km travelled beyond the free kilometers attracts fixed extra-kilometer charges. Late return: no charges up to 1 hour of leverage. Up to 3 hours beyond that: half a day's rental is chargeable. Delayed more than 4 hours: billed as an additional day.
Delivery / Collection
The vehicle must be returned at the location from which it was picked up. Pick-up and drop by us carries additional charges.
Cleanliness, Smoking & Pets
The vehicle must not be used for smoking, carrying pets, goods or any object which can damage the upholstery. In such an event, the customer bears the cost of cleaning/repairs.
Damage
In case of damage due to client negligence, the customer is liable for repair plus labour charges as per the authorised service centre bill. Minor damages up to ₹15,000 are borne by the customer; above ₹15,000 an insurance claim is processed. Non-insurance-covered items (plastic parts, glass, electrical items etc.) are paid by the client. If the vehicle is sent to the service centre due to client negligence, half rent per day applies until it is serviced and delivered back. Accident towing charges are borne by the client.
Clutch & Tyres
At handover, the clutch and tyres are checked jointly. If the customer is not able to drive a manual-gear vehicle and damages the clutch, the company is not responsible for roadside assistance or compensation. The same rule applies to physical tyre damage — charges will be levied on the client for damages incurred.
Theft
In case of theft of the vehicle on duty due to client negligence, the customer is liable to pay ₹50,000 as loss compensation to the company for business loss, EMI and insurance claim charges.
Fuel
Fuel is provided at hub level and the same level must be returned. Excess fuel at return is not refunded or adjusted. Fuel charges are not included in the security deposit or rent. For delivery by our driver, fuel is calculated garage-to-garage.
Security Deposit
₹5,000 for day rentals. ₹10,000 for weekly or monthly bookings. The refund is initiated within 3–4 working days after verifying there are no E-challans, FASTag tolls or minor damages during the rental tenure.
I hereby confirm that I have read and agree to the above-mentioned terms & conditions before taking delivery of the vehicle.